Suite 2, 49 - 51 Wyong Street
Keilor East  VIC  3033

(WITHIN KEILOR EAST CENTREWAY)
Ph: (03) 9336 7230

Our Gym

FREQUENTLY ASKED QUESTIONS

Do I need a referral to see an Osteopath?

Appointment Arrivals - Subsequent Consultations

No, a referral from a GP or specialist is not required for osteopathic treatment.
We generally suggest arriving to the clinic at least 5 minutes prior to your appointment time, so you are not running late and eating into your own treatment time. We would prefer you to receive the full benefits that a complete consultation offers.
 
If you intend to drive to the clinic, while there are parking spaces available, there are also other customers from other surrounding businesses also competing for carparking availability, so for this reason, we also ask you to allow enough time to find parking prior to your scheduled appointment time.

Should I arrive earlier for my first consultation?

Yes. We ask that you arrive 15 minutes earlier for your first consultation. This will enable you time to complete our New Patient Information Form in the waiting area and avoid taking up consultation time.


Should I bring anything with me to my first consultation?

Cancellation Policy

For patients with a registered mobile phone number, we send out an appointment reminder text the day before the scheduled appointment, reminding you of your appointment day and time. If you feel you are unable to make this appointment or need to change your appointment time, we would appreciate you contacting us right away to let us know. As general practice policy, we require at least 24 hours notice prior to cancelling or changing an appointment. This will allow us to allocate that appointment time to another person who is on our waiting list. If less than 24 hours notice is given, a $30 cancellation fee may apply. We thank-you in advance for your understanding.
Yes. If you have any X-rays, CT images, MRI images, results from tests, or any other additional information from another health practitioner relating to your condition, please bring these with you.

What should I wear for my consultation/s?

Being holistic practitioners, it is important that we obtain a clear view of all the related structures that may refer pain. We examine other areas of the body that can be affected, and closely observe structures that may be the causative factor of your symptoms. For this reason, we ask that you wear suitable clothing for your visits (such as singlets/shorts underneath) to allow us to examine and treat all areas appropriately. For most treatments, we will ask you to disrobe into one of our patient gowns (undergarments left on) so we can assess & perform our techniques effectively. We use towels during the treatment so at all times body areas are draped appropriately. We also have a separate change area so you can disrobe in privacy.

Can I bring a friend/family member into the consultation room with me?

Yes you can, however since we are bound by confidentiality laws, by having another person accompany you to your consultation, would imply consent to discuss details pertaining to yourself in the company of that person.

What if I am under the age of 18?

Would I need to have a return visit?

Patients under the age of 18 must be accompanied by a parent.
Subsequent (standard) consultations may be advised if we feel that further treatment is required to most effectively treat your condition. Any subsequent consultation will include a brief series of questions about your level of discomfort and a brief physical examination followed by treatment. Standard consultations are of 45 minutes duration.

What if I have difficulty writing/speaking/understanding English, can I bring someone with me to help me interpret?

When will I notice a change?

Yes you can. Although we will attempt to try to communicate with you directly, if this proves difficult, we will converse with the person you nominate. In this case, this would imply consent to discuss details pertaining to yourself in the company of that person and we therefore trust that all conversations we have with your nominated person will then be communicated to you accurately.
For some people this can be immediate, for others, this may be after a specific number of treatments for more deep-seated problems. While manual therapy cannot guarantee results, we usually see an improvement in our patients. It is also important to note that while all manual therapy carries risk, your practitioner will discuss any risks with you and only commence treatment with your consent.

Do you issue accounts for payment?

No, we do not issue accounts. Payment is required in full on the day of your visit. This also applies to third party claims such as Worksafe Vic or TAC.
 

How should I expect to feel after Osteopathic treatment?

Osteopathic treatment does incorporate a wide range of techniques to the problem areas and to other areas that could potentially be a source of referred pain. As already stated, while most people feel a lot better immediately following our treatments, others may take a bit longer to see results or may feel some expected post treatment tenderness in the areas that had been worked on more than others. This is quite normal, and post treatment tenderness may last for 2 - 3 days. If at anytime, while we are managing your condition, you have any questions or concerns, we always encourage you to contact us directly.

Our receptionists are available to arrange an appointment 24 hours a day, 7 days a week!
BOOKINGS BY APPOINTMENT WITHIN THE FOLLOWING HOURS


Thursday  8:00 am - 8:00 pm
Friday  8:00 am - 8:00 pm
Saturday  9:00 am - 5:00 pm
LOCATION

Suite 2, 49 - 51 Wyong Street
Keilor East, VIC 3033
(Keilor East Centreway)

Free 3 hour car parking nearby
Stairs to clinic - no wheelchair access

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